5 Effective Ways to Stay Connected to Your Customers During Social Distancing

What a beginning of the year 2020 it has been!

Have you reached out to your customers since COVID-19 arrived? It’s a testing time for everyone, but your customers haven’t left-they’re just at home. #COVID19 has made homebodies of us all.

Even if the business has suffered, customer satisfaction should remain your goal. It has been mine and I’ve not shut off.

There is an opportunity in diversity, and this is the right time to make use of modern technology while practicing social distancing. Here are 5 effective ways to stay connected to your customers during the era of social distancing.

1. Connect digitally: Stay connected on social platforms and share your ideas and skills via online video apps. My personal favorite is Zoom.

2. Promote marketing offers: If your customers are loyal to your business, distance won’t come in the way. Offer valid online marketing promotions to your clientele.

3. Host online event or webinar: I utilize Zoom for live streams, webinars, and team calls. This a good way to increase customer interaction.

4. Innovate your business: How can you innovate your business being quarantined? You can improve your business relevancy through website management, improve google listings, get your SEO better.

5. Invest in virtual assistant and chatbots: Deploy ORAI virtual assistant or chatbot to understand and respond to human interaction while driving higher levels of customer satisfaction.

So, there you have it. If you are worried about your business surviving through this challenging time, these quick tips will help. For more tips in the coming weeks on keeping your business sturdy in these turbulent times, stay tuned for my next chapter! Stay connected!

Swapnil Jain

CEO-ORAI Robotics

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