Apr 20, 20214 min read

AI-Powered WhatsApp Chatbot Integration: Answering Frequently Asked Questions

Updated: Oct 20, 2021

ORAI's blog on WhatsApp AI Bot integration answering FAQ's — WhatsApp AI Bot Integration

Familiarity, Convenience, and Automation. These are the 3 driving forces bringing WhatsApp and Conversational AI chatbots together. WhatsApp has made its way to every consumer’s mobile phone and AI chatbots are now offering intent-based conversational automation. Coming together, they form a solid environment for businesses and customers to interact with each other.

However, when it comes to WhatsApp chatbot integration, businesses come across a lot of unanswered questions. ORAI has been recognized in the market as a leading provider of Conversational AI WhatsApp chatbot. Whenever interacting with clients, we come across many questions regarding the verification of WhatsApp Business API and integration of AI chatbot.

So, we thought of answering all frequently asked questions in a single post to help you out.

Let’s start with the basic ones:

What is an AI-powered WhatsApp chatbot?

You can automate your WhatsApp conversations with customers using WhatsApp API enabled by a conversational AI platform. Customers can ask their questions and get instant replies from the AI chatbot in a humanized manner.

What is WhatsApp Business API and why do I need it for AI bot integration?

For business purposes, WhatsApp offers its WhatsApp Business API for quick and secure connection across multiple locations and devices. You can’t integrate WhatsApp bot API with a regular WhatsApp account or WhatsApp Business App.

A business needs to apply for WhatsApp API and get approval for the same to integrate their AI bot. The process of approval involves application submission included with multiple information. Hence, it is recommended to obtain assistance from experts in the matter.

ORAI can take care of the entire process of applying and obtaining approval for your WhatsApp Business API.

Can I automate drip marketing on WhatsApp?

Drip marketing has moved on from emails and SMSs to WhatsApp nowadays. And yes, you can automate drip messages on this platform. In fact, you can introduce personalized automation using WhatsApp Drip Marketing Campaigns.

Integrated with an AI-powered WhatsApp chatbot, your verified account will send a synchronized sequence of messages based on every receiver’s personal needs and preferences related to your products or services.

How does a WhatsApp chatbot help with conversational advertising?

Facebook, Instagram, and Google are 3 major digital platforms where you would want to run your ads. These platforms are simple to connect with WhatsApp when you are creating your conversational ads.

After helping with WhatsApp API and AI bot integration, ORAI experts can help you integrate it with Facebook ads manager and Google ads. Thus, you can start running click-to-WhatsApp ads on Facebook and Instagram as well as conversational ads on Google.

Once designed successfully, these conversational ads allow instant interactive engagement of leads whenever they click on your ad.

What should I know about WhatsApp message templates?

WhatsApp doesn’t allow promotional, marketing, or advertising messages. Hence, you will have to get approval on message templates with content that doesn’t sound promotional. Otherwise, WhatsApp holds the right to reject that template.

At ORAI, our experts understand the intricacies of creating message templates for WhatsApp communication. So, you will get complete assistance during that process as well.

Does the integration of WhatsApp bot require any coding?

Not at all, ORAI specializes in ready-to-use, no-code integration of AI chatbot for WhatsApp. So, you don’t have to worry about any complex coding or difficult integration process.

Can I enable multilingual customer support with your AI WhatsApp chatbot?

Vernacular bots are the future of customer support in a country like India. Thus, ORAI empowers your business with an AI bot that can engage users in more than 100 languages as per their preference.

How does bot-to-human handover work?

With ORAI, your customers can connect with your AI bot and a live agent during the same WhatsApp chat. This 3-way communication allows live agents to take over whenever a situation requires human intervention.

When human agents are not live, AI bot can take requests, answer queries, and book appointments for later. Simultaneously, it can send notifications to agents when they login to work.

How can I leverage AI WhatsApp chatbot for customer insights?

You can integrate the same AI platform with your CRMs, ERPs, and any other third-party technology system. Using this integration, our conversational AI can enable real-time insights on customer data, conversational history, lead quality, and more, in compliance with the latest GDPR guidelines. These insights become available for both the virtual and live agents to personalize responses during future conversations.

Do you offer WhatsApp chatbot demonstrations?

Yes, ORAI provides personalized live demo sessions to explain business-specific use cases and answer any queries around adopting and using our AI chatbot on WhatsApp platform.